Santa Monica, California
Our return policy on Ticket sales for all performances is that all sales are final and there are no returns or exchanges.
Performance Related Fees
Participation fees for dancers performing in any of our productions are final and there are no refunds, with the exception for dancers who provide notice of non-participation within two weeks of the first rehearsal date. A partial refund of 80% of the participation fee will be returned. The Guild membership fee and the Volunteer In-Lieu fee are also final and there are no refunds.
Merchandise may be returned within fifteen days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 1709 Stewart St., Santa Monica, CA, 90404, United States.
To return your product, you should mail your product to: Westside Ballet of Santa Monica Merchandise, 1709 Stewart St., Santa Monica, CA, 90404, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.